Shipping policy

Nex Collectibles

At Nex Collectibles, we take packaging, protection and safe delivery seriously. This policy explains our dispatch times, delivery options, prices and delivery-related processes, and applies alongside your statutory consumer rights under applicable law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Nothing in this policy is intended to exclude, restrict or limit any statutory rights that cannot legally be excluded or restricted.

1. Dispatch and Processing

Orders are dispatched twice weekly, on Mondays and Fridays, excluding UK public holidays.

The cut-off times for each dispatch day are:

Monday dispatch – orders placed by 9pm on the preceding Sunday.
Friday dispatch – orders placed by 9pm on the preceding Thursday.

Orders placed after a cut-off time will be dispatched on the following dispatch day. For example, an order placed on Monday evening will be dispatched on the Friday of that week.

Every order is checked and packed by hand before dispatch. For higher-value and collectible products, we may photograph or record the product and its packaging before it leaves us, as described in our Refund Policy.

Dispatch times are separate from delivery times. The estimated delivery times set out in section 6 begin once the order has been dispatched, not when the order is placed.

Where an item is unexpectedly unavailable, we will contact you to offer a replacement, a revised timescale or a refund.

2. UK & Channel Islands Delivery Options and Prices

The following delivery services are available to addresses within the United Kingdom & Channel Islands. All UK services are tracked and a tracking number is provided.

Royal Mail Tracked 48 – £4.00
Royal Mail Tracked 24 – £5.00
Royal Mail Special Delivery – priced by order value:
- Orders up to £750 – £20.00
- Orders from £750.01 to £1,000 – £25.00
- Orders from £1,000.01 to £2,500 – £36.00

Royal Mail Special Delivery is priced by order value because the level of compensation cover provided varies with the value of the goods carried. The special delivery cost covers the value of goods in your basket, therefore, you must ensure you choose the correct value.

The delivery options available to you, and their prices, are confirmed at checkout before payment. The price shown at checkout is the price that applies to your order.

3. Free UK & Channel Islands Delivery

Free Royal Mail Tracked 48 delivery is applied automatically at checkout on orders of £200 or more.

Thresholds are assessed against the order total at checkout. The delivery options available to you, and any free delivery you qualify for, are confirmed before payment.

Where a cancellation or partial return reduces an order below the free delivery threshold, a delivery charge may be deducted from your refund. This is set out in our Refund Policy.

4. International Delivery – Currently Unavailable

We are not currently able to deliver outside the United Kingdom.

Available destinations are always confirmed at checkout. We intend to reintroduce international delivery in future, and this policy will be updated when we do.

5. Customs, Duties, Taxes and Import Charges

This section applies to international orders and takes effect if and when international delivery is reintroduced.

Orders delivered outside the United Kingdom may be subject to customs duties, import taxes, handling fees or other charges levied by the destination country.

These charges are determined by the destination country's authorities and are not included in the price paid at checkout. They are the responsibility of the customer or recipient.

Nex Collectibles has no control over these charges and cannot predict their amount. We are required to declare the contents and value of international shipments accurately, and cannot mark shipments as gifts or declare a value other than the price paid.

6. Estimated Delivery Times

Estimated delivery times run from dispatch and are estimates, not guarantees:

Royal Mail Tracked 48 – typically 2 to 3 working days from dispatch.
Royal Mail Tracked 24 – typically 1 to 2 working days from dispatch.
Royal Mail Special Delivery – typically the next working day after dispatch.

To estimate when your order will arrive, please add the delivery time above to the next applicable dispatch day set out in section 1.

Delivery times may be affected by factors outside our control, including carrier delays, adverse weather, industrial action and peak periods.

Unless otherwise agreed, goods will be delivered without undue delay and in any event within 30 days of the contract being concluded, in accordance with applicable law.

7. Packaging and Protection

Trading card products are sensitive to crushing, bending, moisture and light. Orders are packed accordingly.

Sealed booster boxes and similar products are packed with void fill inside a single-walled box.
Protective materials are used to prevent movement in transit.
Acrylic cases are packed to protect against surface scratching and impact.

Packaging is chosen to protect the product, not to advertise its contents.

8. Tracking

All UK delivery services are tracked and a tracking number is provided.

Tracking details are sent to the email address supplied at checkout once the order has been dispatched. Please check your spam or junk folder before contacting us about a missing dispatch notification.

Tracking information is provided and updated by the carrier. Occasional gaps or delays in tracking updates do not necessarily indicate a problem with your parcel.

9. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check your address carefully before completing your order. Once an order has been dispatched we may be unable to change the delivery address.

If you need to correct an address, please contact us as soon as possible and before the applicable dispatch cut-off time. We will make reasonable efforts to assist but cannot guarantee that a change can be made.

Where a parcel is delivered to an incorrect address supplied by the customer, we may be unable to recover the goods or provide a refund, except where required by applicable law.

10. Failed, Refused and Unclaimed Parcels

Where a carrier is unable to deliver, they will normally attempt redelivery or leave collection instructions. Parcels not collected within the carrier's holding period are returned to us.

Where a parcel is returned to us because it was refused or unclaimed, we will contact you to arrange one of the following:

Redelivery, where the cost of redelivery is payable by the customer.
A refund for the goods, from which we may deduct the original outbound delivery cost and any return or handling costs incurred, where permitted by law.

This section does not affect your statutory right to cancel, which is set out in our Refund Policy.

11. Delayed, Lost or Missing Parcels

If your order has not arrived within the estimated delivery time, please contact us with your order number so that we can investigate with the carrier.

Carriers require a minimum period to elapse before a parcel can be treated as lost, and this period varies by service. We may need to wait for that period to pass before a claim can be raised.

Where a parcel is confirmed as lost in transit, we will provide the remedy required by applicable consumer law, which may include a replacement or a refund.

Where tracking shows a parcel as delivered but you have not received it, please check with members of your household, neighbours and any safe place before contacting us. We will then investigate with the carrier.

12. Damage in Transit

Risk in the goods passes to you on delivery, in accordance with applicable law.

If your order arrives damaged, please do not open the product or any sealed packs contained within it before contacting us.

Please photograph the outer packaging from all sides, the internal packaging and protective materials, the product and its factory seals, and any visible damage, and retain all original packaging.

The full process for reporting and assessing damaged, faulty or incorrect goods, including the evidence we may request, is set out in our Refund Policy.

13. High-Value Orders

Because many trading card products are collectible and can carry significant value, we may require a higher level of service, a signature on delivery, or additional protection for higher-value orders.

Royal Mail Special Delivery is available where a higher level of service and compensation cover is appropriate, and is priced by order value as set out in section 2.

We may contact you before dispatch where we consider that a different service is appropriate for the value of your order.

14. Contacting Us

If you have a question about delivery, or an issue with an order in transit, please contact Nex Collectibles with your order number and, where relevant, photographs showing the condition of the packaging and product.

For sealed TCG products believed to be damaged, please do not open or consume the contents before contacting us.

Email: info@nexcollectibles.com

Nex Collectibles LTD
Company Registration Number: 17064353
Registered Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

We will assess each case fairly and in accordance with applicable consumer law.