How can we help?
Answers on shipping, authenticity and returns. Search below or browse by topic.
Products
Are your acrylic cases premium quality?
We can ensure that you will not find a fault in our acrylic cases. All of our acrylic cases have been made with the highest grade magnet strength, 99.9% UV protection, and 5+8mm acrylic sheets. If you find an issue with our acrylic cases, you can contact us for more information.
Can I receive wholesale prices?
Please contact us for more details for wholesale opportunities. We can review the information you provide on a case-by-case basis.
Shipping & Delivery
How are sealed products packaged?
Sealed booster boxes are shipped with void fill packaging, inside a single-walled box. High-value orders are sent insured.
Am I able to receive free delivery?
Free tracked delivery is available for UK customers over £200.
What methods of delivery are available?
Royal Mail Tracked 24, 48 & Royal Mail Special Delivery are available for all UK shipments. International shipments will be shipped with FedEx or UPS once we start to ship internationally.
How long does delivery take?
All UK shipments, depending on the delivery method will take between 1-3 days once the items have been dispatched on Monday/Friday. If you are ordering for an item to be dispatched on Monday/Friday, ensure the order is completed before Monday/Friday.
Where are products shipped from?
All UK shipments, are dispatched from our warehouse in London.
Orders & Payment
Can I change or cancel my order?
If your order hasn't been dispatched you can change or cancel it — contact us as soon as possible with your order number. Once an order has shipped it falls under our refund policy instead.
Is there a minimum order value?
For all UK purchases, there currently is no minimum order value. For international purchases, once we decide to start shipping internationally, the minimum order value will be £150.
Authenticity
How do I know products are genuine?
Nex Collectibles sells genuine products sourced through official distribution channels. We also verify all products in-house to prevent selling inauthentic products. If you believe an item you received is not authentic, contact us with your order number and photographs and we will investigate the claim.
Returns & Refunds
What is your returns policy?
For eligible online purchases, UK consumers generally have a statutory right to cancel within 14 days of receiving the goods. Sealed products should remain sealed and untampered with. Full details, including how faulty or incorrect items are handled, are in our refund policy.
My order arrived damaged or incorrect — what should I do?
Please contact us before opening the product, including any booster packs inside it, and photograph the outer packaging, the product and its seals. This lets us assess the condition as received. See our refund policy for the full process.